FAQ

What training does your operators had?
Our carpet-cleaning operators are trained through the IICRC (Institute of Inspection Cleaning and Restoration Certification), an international standards setting body within cleaning, inspection and restoration industry. We also have extensive in-house training for all our carpet cleaning and general cleaning operators.

Are the operators fully qualified?
Yes, we only allow our operators to work independently unless they have satisfactorily completed our training so that means they are fully qualified to perform cleaning work.

Is the company or operators insured against accidental damages?
Yes, all our operators are insured for accidental damages of up to 10 million dollars.

The price you quote over the telephone is that amount guaranteed?
Yes the price we quote over the telephone is the firm price for the basic cleaning providing your property is in a reasonable condition. If you would like us to perform any extra cleaning that will be an additional cost.

Will there be any extra hidden costs?
No. Unlike many other cleaning companies we like to keep our customers informed of all costs involved with the cleaning. So the price we quote over the telephone that is the fixed price.

What is the minimum time I can book a cleaner for?
There is a minimum is 2 hours per visit.

Do I need to supply anything?
No we supply all equipment and chemicals.

Do I need to sign a contract?
We do have a contract between parties. However, this is not a fixed term contract. All we ask is that you give us notice should you wish to cancel the service. We prefer to work on customer satisfaction and merit rather than tie you into contracts.

What if no one is home during the day?
We only require you to be at your property to let the operator in and explain to them about your special requirements once you let them in. After which you are free to leave and the operator will contact you 30 minutes before they are about to finish so that you can check the work done and make payment. All our operators have been police checked and are fully insured for 10 million dollars.

Can I change operators if I am not happy?
Yes, you can. We want you to be very happy with the service we provide but we are realistic and know that sometimes things don't work out. Just let us know and we will be more than happy to finding you a new operator.

What happens when I go on holiday?
You can elect to suspend the service for that period of time.

How do I pay?
We accept payment by cash, master card, and visa or direct into the bank. However, there will be a surcharge for credit card payments.

Can I change my day or add additional tasks?
Yes you can change your day but we do ask that you give us plenty of notice if you wish to do this. Likewise if you wish to add extra days or hours please let us know in advance. You are more than welcome to add additional tasks. Again, let us know as this may require additional time on your cleaning schedule.

Do I have the same cleaner each time?
Yes, you do. We try to maintain a high level of consistency, which works perfectly fine for both parties. Your cleaner gets to know you and your property. Likewise you get to know your cleaner and how they work. From experience we know this is beneficial especially for you.

What do I do if the cleaner doesn't turn up?
If this happens you simply call us and we will arrange another cleaner as soon as we can.

Are you pet-friendly?
Yes, we are happy to clean and don't mind if you have pets! Please let us know at the time of booking so we can pass this information on to your operator. If your pet is likely to be aggressive or may obstruct your operator we kindly ask if you can secure or remove them prior to your house cleaning service.

What is the next step?
We hope to have answered most of your questions here. Your next step is to call us on 1300 73 79 78 or mobile: 0425 758 379 use the contact page and we will arrange a convenient time to meet with you and discuss your cleaning requirements.