Terms of use

Please take some time to review and read carefully our terms and conditions.

I. CONTRACT AGREEMENT

1.     Our terms and conditions serves as a contract between you and our company.

2.      By availing our services, you agree to the terms and conditions.

3.      However, we prefer to work on customer satisfaction and merit rather than tie you into contracts.

II. SERVICE

1.      Keen to Clean Group is to provide cleaning services to the address provided by you, the client.

2.      The cleaning services will be done in accordance to the your job order. If you wish to add,  change the job order, or if you require extra days our hours, please let us know in advance.

3.      Our staffs and operators are professional, friendly, honest, reliable, and certified. They are trained through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Which is international Standard setting body within cleaning, inspection and restoration industry. We also have extensive in – house training for all our carpet cleaning and general cleaning operators.

4.      If you are not happy with the assigned operator, you are entitled to change operators. Please contact us immediately.

5.      You are also entitled to have the same operator to clean your property. We try to maintain a high level of consistency, which works for both parties. Your cleaner gets to know you and your property. Likewise you get to know your cleaner and how they work. From experience we know this is beneficial especially for you.

III. FEES

1.      The price we quote over the phone is the firm price for the basic cleaning providing your property is in a reasonable condition.

2.      Any extra and additional task you require is subject to additional cost.

3.      You will also be informed on all costs involved in the cleaning. This will ensure you that there will be no hidden cost.

4.      We accept cash, master card, visa, or direct to the bank. However, there will be a surcharge for credit card payments.

IV. INSURANCE AND GUARANTEE

1.      All our operators are insured for accidental damages of up to 10 million dollars.

2.      You will also get a 100% customer satisfaction guarantee.